Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us how your experience with a listed operator went? This page covers how to reach the team behind aldgatepress.co.uk and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a proper response. Please include a short summary of what your message is about in the subject line; it helps us route it to whoever can answer fastest.
We aim to reply within two working days. During busier periods it can take a little longer, but every message gets a genuine reply from a real person, not a template.
What You Can Get in Touch About
- Questions about our reviews and ratings — If you want more detail on how a particular operator was assessed, or why it appears where it does, ask us directly.
- Corrections — Offers, bonus terms and licensing details change. If something on the site looks out of date, tell us and we'll look into it promptly.
- Content suggestions — If there's a topic around non GamStop casinos, payment methods, or how these sites work that you'd like us to cover, we're open to hearing it.
- Feedback on an operator — If you've had a good or bad experience with a site we cover, your feedback genuinely shapes future updates to our coverage.
- Responsible gambling support — If you or someone close to you is finding gambling difficult to manage, mention this in your message and we will point you towards independent support organisations. We take this seriously, and reaching out is never something to be embarrassed about.
- Partnership or media enquiries — If you represent a brand or publication and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Can't Help With
We're an independent comparison resource, not a casino operator. We can't process withdrawals, resolve account disputes, verify your identity documents or answer questions about a specific deposit or bet — those matters sit with the operator's own support team, and you'll usually find their contact details in the account or help section of the site itself. If you're unsure who to approach, tell us which operator is involved and we'll try to point you in the right direction.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a specific casino, check whether our list of non GamStop casinos already answers it — offer terms, wagering conditions and minimum deposits are usually noted there.
- Have the operator name and, where relevant, the date you visited or signed up ready — it helps us track down what you're referring to.
- If you're flagging an error, a link or screenshot of the page in question speeds things up considerably.
How We Handle Your Message
Every enquiry is read by someone on the editorial team before it's answered. We don't sell or pass on contact details submitted through this page, and we only use what you send us to respond to your specific query or, with your permission, to correct something on the site. If your message relates to a commercial enquiry, it's handled separately from editorial correspondence, and it never influences how any operator is rated or ranked.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on something you've read here, we'd rather hear it than not — it's how the site stays useful and accurate. 18+.